App / Mobile
Your 96bat account runs on local wallet rails — bKash and Upay are the confirmed deposit routes, with Nagad and Rocket available as further options in your account cashier.
Adding funds starts the moment you open the cashier tab inside your logged-in account. We route deposits through bKash and Upay as the primary verified methods; Nagad and Rocket appear as additional options depending on your account status and region eligibility.
Sign in to your 96bat account and navigate to the cashier section. The deposit tab is visible in your account menu immediately after authentication.
Select bKash, Upay, Nagad or Rocket from the options shown. Only the methods active for your account region will appear — do not enter details for a method not listed.
Type the amount within the minimum and maximum shown on screen, then follow the on-screen wallet prompt. Complete the transfer inside your mobile wallet app as directed.
Once the wallet confirms the transfer, your 96bat account balance updates. Refresh the cashier page if the credit does not appear and check your account transaction history before contacting support.
When your balance is ready to move out, the withdrawal section of the cashier lists the same local wallet options — bKash and Upay are the confirmed payout routes, with Nagad and Rocket shown where they are active for your account.
Inside the cashier, switch to the withdrawal section. Your available balance and the withdrawal options enabled for your account are displayed here.
Pick bKash, Upay, Nagad or Rocket as shown. Enter the registered wallet number carefully — this must match the number on your account profile.
Enter an amount within the range shown on screen, review the details on the confirmation screen, and submit the request. A status label appears in your transaction history immediately.
Check the account history tab for the status update. If the status remains pending beyond what your wallet provider typically shows, contact support with your transaction reference.
Some accounts are prompted to complete an identity or wallet ownership check before a withdrawal is processed. The fields and document types requested are shown only inside your account area — we do not publish a fixed document checklist here because the specific requirements depend on your account activity and the verification stage your profile is at.
If verification is needed, your dashboard shows a notification. Open it to see the specific fields and document types requested for your account stage.
Follow the form fields exactly as displayed. Do not send additional documents unprompted — the system asks for what it needs at each stage.
Where a wallet ownership step is required, the form asks you to confirm the bKash, Upay, Nagad or Rocket number linked to your account. Use only the number registered at sign-up.
The verification status updates inside your account. If there is no update after completing the form, reach the support team through the contact route published in your account help section.
The payment routes available on your account are drawn from local Bangladesh wallet infrastructure. bKash and Upay carry verified deposit records on our platform — if you have used either, your cashier history shows the confirmed transactions. Nagad and Rocket appear as active options for accounts where the region and eligibility criteria are met.
Verified deposit route on 96bat. Enter your bKash number in the cashier and follow the wallet prompt on your phone to complete the transfer.
Confirmed on our platform alongside bKash. Select Upay from the cashier, enter the registered number and complete the transaction inside the Upay app.
Available for eligible accounts. The cashier displays Nagad when it is active for your region. Follow the on-screen fields to initiate a Nagad deposit or withdrawal.
Dutch-Bangla Rocket appears in the cashier for accounts where this option is open. Use the wallet number registered to your account when entering payment details.
Shown in the cashier once the relevant account profile steps are complete. Bank details and reference instructions are displayed at the point of transaction — do not use any details from outside the cashier.
After every deposit or withdrawal, your bKash, Upay, Nagad or Rocket app generates a transaction ID and a timestamp. Your 96bat account history records the same event with a corresponding reference and a status label.
Every bKash, Upay, Nagad or Rocket transfer generates a unique transaction ID in your mobile wallet app. Save or screenshot this immediately after the transfer completes — it is the primary reference for any deposit or withdrawal query.
Your 96bat account history shows each transaction with a status — pending, processed or declined. Check this label before contacting support; a pending label means the transfer is still being matched, not that it has failed.
When the wallet shows a completed transfer but the account history shows pending, provide the wallet transaction ID to the support team. They use this to locate the matching record on the account side.
Keep the wallet receipt screenshot and the account transaction reference together in one place until the status in your account history moves to processed. This covers any follow-up needed through the support channel.
Account and transaction security on 96bat is built around a few checkable practices that you can verify each time you access the platform. The domain check is the first step — always access your account through the published 96bat address and confirm the address bar shows the correct domain before entering any login credentials or payment details.
Before entering any login or wallet detail, confirm the address bar shows 96bat. Fraudulent sites copy the interface; the domain is the one detail they cannot replicate. Bookmark the correct address after your first verified login.
The account verification process confirms that the mobile wallet number used for withdrawals belongs to the account holder. This step prevents withdrawal requests being directed to a number not associated with the registered profile.
Never share your account password or wallet PIN with anyone, including support contacts. The 96bat support team will never ask for your password; any contact requesting it through an external channel is not from us.
All account and transaction security queries go through the support contact published inside your 96bat account help section. This is the only route we operate — do not use contact details found on third-party sites.
The questions below cover the deposit and withdrawal points that account holders ask most often. Where an answer refers to your account or cashier, that is the definitive source — the figures and options shown there reflect your specific account status and eligible region.
bKash and Upay are the verified deposit routes on 96bat, with Nagad and Rocket also shown in the cashier for eligible accounts. Bank Transfer appears once the relevant account steps are completed. Check the cashier for what is active on your account.
The minimum deposit amount for bKash is displayed inside the 96bat cashier at the point of transaction. We do not publish a fixed figure here because it can vary by account type — open the cashier to see the limit that applies to your account.
First refresh the cashier page and check the account history tab for a pending status. If the wallet shows a completed transaction but the account history still shows pending, contact support with your bKash transaction ID and the transfer amount.
Open the withdrawal section of the cashier, select Upay, and enter the wallet number registered to your 96bat profile. Enter the amount within the range shown, review the details on the confirmation screen, then submit. The transaction status appears in your account history.
A pending status can reflect wallet provider processing or an account verification step that has not yet been completed. Check your account dashboard for any open verification notification. If none appears, contact support through the help section in your account with the transaction reference.
Some accounts are prompted for a verification step before a withdrawal is processed. If one is required, your account dashboard shows a notification with the specific fields to complete. Follow only what the form requests; the support team can confirm status but cannot accept documents through chat.