App / Mobile
96bat collects and uses your account data only to run the services you access — from your wallet activity to your session history. What we collect, why we collect it, and how you can request changes is all set out here, and it applies to every account holder in supported regions where local law permits access.
This policy describes the categories of information 96bat processes when you open an account, make a deposit through bKash or Upay, browse the lobby, or contact support. We collect data you give us directly — your registration details, the mobile number linked to your wallet, and the choices you make inside the account area — as well as technical data such as device type, browser session and connection logs that are generated automatically when you access the site. We use this information to verify your identity, process transactions, prevent unauthorised access, and communicate with you about your account. We do not sell your personal data to third parties for their own marketing. Where we share data — for example, with payment processors that handle your bKash or Upay transfers — those parties are bound by confidentiality obligations and can use the data only to complete the service you requested. Your use of 96bat and the protection available to you under this policy depend on your local law and the eligible regions from which access is permitted. If you are unsure whether access is available in your location, please review the terms page or contact support before proceeding.
Not every part of what you experience on 96bat falls under the same data rules. Your account access, the transactions you complete, the site content you browse, and any third-party services you reach from the site each sit in a different part of the policy picture. Understanding which category your activity falls into helps you know exactly what protections apply and where you may need to check a separate policy.
Data collected when you log in, change your password or update account settings is covered fully by this policy. This includes the device identifiers and session tokens generated during your visit to the account area.
When you complete a bKash or Upay deposit or withdrawal, the transaction reference and wallet identifier are processed by us and the relevant payment processor. Both parties handle this data under their own confidentiality obligations.
Browsing the lobby, opening game categories or reading pages on 96bat generates session and analytics data covered by this policy. We use that data only to maintain and improve what you see, not to profile you for third-party advertising.
Links or integrations that take you away from 96bat — including external payment gateways or game studio environments — are governed by those parties' own privacy terms. This policy does not extend to what happens after you leave our domain.
Your account carries certain rights when it comes to the data we hold about you, and acting on them does not require legal knowledge — just a clear request through the right channel. You can ask us to show you the personal information we hold on your registered account, correct anything that is wrong, or raise a question about how a specific piece of data is being used. For transaction data tied to your bKash or Upay wallet, you can cross-reference what we hold against the records in your wallet app to confirm they match. If you believe there is a discrepancy, the fastest route is to open a support ticket and quote the transaction reference number shown in your account history. Account corrections — such as updating a phone number or email address — are handled through the settings area once you are logged in. For anything that requires our team to act on your behalf, the contact routes in the Support section below are the right place to start. Access to these rights depends on your local law and the eligible region from which you are accessing 96bat.
Request a summary of the personal data we hold on your account by contacting support with your registered mobile number or email. We will confirm which data categories are on file.
Log into the account settings area to update your name, email or contact number directly. For fields that require identity verification before changing, follow the on-screen instructions shown there.
If you are unsure how a specific piece of data — such as a bKash deposit reference — is being used, open a support ticket and describe what you want to know. We will respond through the same channel.
For requests that go beyond self-service — such as asking us to delete certain records where local law permits — contact support in writing so there is a reference trail for both sides.
If this policy raises a question you cannot answer by reading these sections, there are published routes for reaching the 96bat support team. Use the channel that suits the nature of your query — live chat for quick account questions, email for written requests that need a reference number, and on-site help for navigating your account settings. All three routes are available from the account area once you are logged in.
Open the chat window from the account area to ask a policy question in real time. This is the fastest route for straightforward queries about what data we hold or how to update your details.
For written data requests — such as asking us to confirm records tied to your bKash or Upay wallet — send an email through the contact address published on the site. Keep the subject line clear so the right team picks it up.
The help section inside your account area covers common privacy and data questions with step-by-step instructions. Check there first before opening a ticket — the answer may already be published.
We keep your data only for as long as it is needed to run your account and meet our record-keeping obligations. When a retention period ends, data is deleted or anonymised. Below is how each key area of data handling works in practice.
We use cookies to keep your session active while you are logged in and to understand which parts of the site are used most. You can adjust cookie preferences through your browser settings; disabling certain cookies may affect how the account area functions.
Access to your account is protected by the credentials you set at registration. We recommend using a unique password not shared with your bKash or Upay wallet app. If you suspect unauthorised access, change your password immediately and contact support.
Transaction records — including bKash and Upay deposit references — are kept for as long as required by our operating obligations. Non-transactional data such as browsing session logs is held for a shorter period and then purged on a rolling schedule.
When this policy is updated in a material way, we will publish the revised version on this page with a note of what changed. Continuing to use your account after a policy update means you have had the opportunity to review the new terms.
These are the questions our support team receives most often about how we handle your data, your rights under this policy, and what to do if something does not look right on your account.
We collect the details you enter during registration — name, email address and mobile number — along with technical data such as your device type and session logs. If you deposit via bKash or Upay, the transaction reference and wallet identifier are also recorded against your account.
Yes. Contact our support team with your registered email or mobile number and request a data summary. We will confirm which categories are on file for your account. This right depends on your local law and the eligible region from which you access the site.
Transaction records are retained for as long as our operating obligations require. The exact period depends on the nature of the record. You can cross-check your account history against the records in your wallet app at any time to confirm they match.
We share data only where necessary to complete a service — for example, with the payment processor handling your bKash or Upay transfer. Those parties are under confidentiality obligations. We do not sell your personal data to third parties for advertising or marketing purposes.
Log in and go to your account settings. Fields that can be changed directly are editable there. Some changes require identity verification before they go through — follow the instructions shown on the settings page for those fields.
Change your password immediately using the account settings area. Then contact support through live chat or email and describe what you observed. Keep the session or transaction reference if you have one — it helps our team investigate the activity faster.