App / Mobile
These Terms & Conditions form the agreement between you and 96bat whenever you open an account, make a deposit using bKash or Upay, or access any part of the platform. Access to 96bat and eligibility to use the service depend on your local law and the eligible regions defined in this policy.
By creating an account on 96bat or completing any transaction — including a bKash deposit or Upay transfer — you agree to be bound by the version of these Terms & Conditions in force at that time. We keep this document current, and any material change takes effect from the date we publish the updated version on this page. It is your responsibility to read the terms before each session if you have not done so recently. These terms cover account registration, wallet activity, access to sports markets, casino game lobbies, and communication with our support team. They do not constitute legal advice, and nothing in them creates a guarantee of service availability in regions where access depends on local law. We operate with jurisdiction-dependent availability: whether you can hold an account and place activity on 96bat is subject to the laws that apply in your location. If any clause is found to be unenforceable in your jurisdiction, the remaining clauses continue to apply. Where we refer to payment methods in these terms, we mean only the methods visibly configured in your account — which may include bKash and Upay where available for your region. We do not create obligations beyond what is stated here.
bKash deposits and withdrawals are subject to the transaction limits and verification steps shown in your account wallet at the time of the request.
Upay transactions follow the same account verification path as other configured wallet methods. Limits and availability are shown inside your account.
Your account wallet records every confirmed transaction. You can review the history at any time from the wallet section after logging in.
These Terms & Conditions apply specifically to your use of the 96bat platform — your account, your transactions and the content we make available. They do not extend to third-party services you may access through links on the site, and they do not override the laws of your jurisdiction.
Account registration, login, session activity and account closure are all governed by these terms. Rules for suspended or restricted accounts are covered here, not in a separate document.
All wallet deposits, withdrawals and transfer requests made through your account — including those completed via bKash or Upay — fall inside the scope of these terms.
Sports markets, casino game lobbies, promotional notices and editorial content published on 96bat are covered here. Game rules published by individual studios are separate and sit outside these terms.
External payment processors, mobile wallet providers and game studios operate under their own agreements. These Terms & Conditions do not govern those relationships or the data practices of third-party providers.
These Terms & Conditions give you specific practical rights alongside the obligations they place on both you and us. You can review your full transaction history at any time by logging in and opening the wallet section — every bKash and Upay transaction is recorded there with a date and status. If you notice an error in your account details, you can correct most fields directly in the account settings page; for fields that require identity verification, you will need to follow the steps shown in the account area. If something in these terms is unclear, or if you believe your account has been handled incorrectly, you have the right to raise a query through our support channels. We respond to account and policy questions through the routes published on the support page. You can also request a copy of the transaction records held in your account — these are visible to you directly, and you do not need to submit a separate data request for standard wallet history. Where a term is disputed, we ask that you contact us before escalating externally. Raising it directly with our support team is the fastest way to get a resolution.
Log in and open the wallet section to see a complete transaction record, including the status of every bKash or Upay request.
Edit eligible fields in account settings. Identity-linked fields follow the verification steps shown in your account — these are not steps we can skip.
Contact our support team through any published route if a clause is unclear or if you believe an account action was applied in error.
Disputes and account queries go to our support team first. The published contact routes are your direct line before any external escalation.
Questions about these Terms & Conditions — including account access, transaction disputes or policy clarifications — go to our support team through the routes below. We handle policy queries through the same channels as account support. Availability of each channel is as published on the site; we do not state operating hours or response times that we cannot confirm here.
Open the live chat widget on the site to raise a terms or account question in real time. Available through the site interface as published.
Send account or policy questions to the support email address published on our contact page. Include your account username and the specific clause or transaction you are querying.
The help section inside your logged-in account contains articles covering common terms questions, wallet rules and account access steps.
These terms work alongside our privacy practices. Here is how we handle the key areas that affect your account under this policy.
We collect only the account and transaction data needed to operate your account. Transaction records — including bKash and Upay activity — are retained as required to support account queries and verification. We do not share personal data beyond what these terms and our privacy policy permit.
We use cookies to keep your session active and to understand how the site is navigated. Cookie settings can be adjusted through your browser. Continued use of the site after reviewing this policy implies acceptance of the cookie practice described here.
You are responsible for keeping your login credentials private. If you suspect unauthorised access to your account, contact our support team immediately using the published live chat or email route so we can act on it.
If you want to request a change to how your data is used, or if you want to close your account, contact support through the published channels. We will confirm the steps and any identity verification required.
Common questions from account holders about how these Terms & Conditions work in practice.
They apply from the moment you register an account. Each time you log in, make a deposit via bKash or Upay, or access any content on 96bat, the version of the terms published at that time is in effect. Check this page regularly to stay current.
We publish the updated version on this page and note the effective date. Continuing to use your account after the update date means you accept the new terms. If you do not accept them, you should contact support and close your account before that date.
Yes. Eligibility to hold an account and use the platform depends on your local law and the eligible regions defined in these terms. If access is not permitted under the laws that apply in your location, these terms do not override that restriction.
Open the wallet section in your logged-in account to review the transaction record first. If the record does not match what you authorised, raise it with our support team through live chat or the published email address. Include the transaction date and amount in your message.
Most account fields can be edited directly in the account settings page. Fields linked to identity verification — such as your registered name or payment account — follow the verification steps shown in the account area. Support can assist if those steps are unclear.
Third-party services — including mobile wallet providers like bKash and Upay, and game studios whose titles appear in the lobby — operate under their own agreements. These terms cover your 96bat account and the platform itself, not the internal rules of those third parties.